Frequently Asked Questions


What time are you open?

Mon, Tue, Thur and Fri: 8:30am - 5:30pm
Wed: 8:30am-7:00pm Sat: 9:00am - 1:00pm
(Summer Hours = Closed Saturday's from Memorial Day to Labor Day)

When can I reach the customer service team?

Our Customer Service team is available from 8:30 am - 5:30pm M-F to answer all calls.

What is the standard turn around time?

Standard turn around time is 3-10 Business days. larger quantities may require 10 to 20 days. Some special order items, such as bronze tablets, may require additional time. A ""delivery date"" will be confirmed with each order. Please be sure to inform us of any specific requirements.

Is Rush Service available?

Rush service is available on all in house items! Express Service"", which is shipment/delivery within 48 hours and our ""Priority Service"", which is shipment/delivery within 24 hours. However there is a rush fee that varies based on the item you are looking to purchase

Where are you located?

We have two locations NE Philadelphia Headquarters: 2701 Grant Avenue Philadelphia, PA 19114 and Center city Location: 1617 JFK Blvd Philadelphia, PA 19103

Is parking available on site?

Our Grant Ave. location has a parking lot right in the front of the store. JFK location does have street parking out front but it is metered

Can you engrave customer merchandise?

We can, however you would have to bring in the item for our graphics team to see. We want to provide the best possible service and outcome, therefore we need to make sure it fits in the machine and that it can be engraved without damaging the item.

Do you deliver?

Yes! Whether you need it delivered ""down the street"" or around the world, we'll be able to accommodate. We will ship your order via FedEx Ground unless otherwise instructed. Expedited shipping is also available upon request. There will be a shipping charge assessed and we will add the cost of the freight to your invoice.

Are you able to produce custom designed awards?

Yes. Using our creative resources, we can design and execute an award that will be unique to your organization. We maintain a complete art department, as one of the important services offered to our customers. Custom awards are a large part of our business. Let us turn your concepts into reality. Challenge us by contacting us today!

Do you discount for organizations or for large quantities?

Yes. Awards, Signs and Promotional Products have certain ""economies of scale"" that allow for quantity discounts. Also with our national buying group affiliation we are able to pass along substantial savings to our customers.

Do you have a catalog that you can send out?

We have a number of catalogs available that cover the various markets and product lines that we manufacture. Let us know what your specific need is and we will send the appropriate catalog. A number of our stock catalogs are already on-line. Catalogs to choose from are: Corporate Award; Trophy; Promotional Product catalogs, and Imprinted Sportswear.

Can we place the order for our awards over the phone?

Yes, as long as we have the personalization e-mailed. Although we prefer that you either fax or e-mail the copy for the awards to prevent any misspellings taken over the phone

What types of payment do you accept?

For accounts with established credit we can invoice you for the awards. For new or COD accounts we accept American Express, Master Card, Visa and Discover. Or, you can come in the store and pay by cash.

What if my awards are damaged or engraved incorrectly?

In the event we make an error, we will replace the incorrect pieces(s) as quickly as possible at our expense. In the event that the error was on your part (i.e. incorrect spelling of a name) we will still replace the incorrect piece(s) as quickly as possible for a nominal fee. Regardless of the error we will make every effort to have the corrected awards to you in time for your presentation.If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or Federal Express inspection. Please contact us as soon as possible.

Can I return any items for a refund?

No product may be returned without the prior approval from our customer service department. Because of the highly personalized nature of the awards products, only items received incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

Can I have a salesman visit us?

Yes.  Just let us know where you are located and we will have one of our outside sales representatives schedule an appointment.

Do you do donor recognition awards or walls?

Yes.  We have done a number of small and large; non-descript and high profile installations, recognizing the unselfish gifts of many individuals and organizations.  We can work in any number of mediums from Glass, Wood, Corian, Metal, Stone or whatever the design will call for to execute the recognition of these philanthropists.  

Do you produce custom embroidered or silkscreen sportswear?

Yes.  We supply any type of personalization process, which include personalizing of clothing and sportswear items, quickly and accurately.    

Do you produce custom promotional products?

Yes.  Given sufficient time and some quantity we can design, manufacture and deliver any type of custom product you could imagine promotional product or award product.  We can manufacture it internally or source it globally at a number of our factories offshore.

Do you offer company store websites and fulfillment?

Yes.  We can build, maintain and fulfill your company website for promotional product or recognition distribution.  We have programmers on staff to allow for quick and efficient implementation of your internet based needs.  We have the warehousing and the systems in place to handle the storage and the fulfillment of these needs.

Do you house the Philadelphia Sports Hall of Fame and the Philadelphia A's Historical Society Preview Gallary?  If so, is this open to the public?

Philadelphia A's Historical Society on site at 2701 Grant Avenue in Northeast Philadelphia.  On display is a host of Philadelphia Sports Memoriabilia.  Visits are available during the week upon request.  the display is staffed and open to the public Saturday's 

Is there a Spike?

Yes, the founder was  Myer ""Spike"" Shandleman, who started the business in 1929. Currently there is ""Spike"" the Mascot that is available for performances.

Is your Mascot ""Spike"" available for our event?

Yes.  Spike the Mascot is available to our customer's as an added benefit, to bring funto your event.  For organizations that are not customers, a $250 performance fee is required.  Please ask your sales rep to coordinate availability. 

Do you have a life-sized Oscar - like statue available for use at our next event or trade-show?

Yes.  We have a 6 foot life-sized Oscar - like Statue called ""Spikette"" that we rent our for various customer events.  The rental fee is $200 per event / day.  Please ask your sales rep to coordinate availability.